Refund Policy

We sell one thing: credit packs. You buy credits, you spend them on renders, and nothing renews on its own — there are no subscriptions to cancel. This page says exactly what happens to your money in each situation.

Credits returned automatically

A render that does not deliver you a film costs you nothing. Credits are reserved when the render starts and are returned to your balance by the system, without you asking, when:

• the generation fails at the provider,
• the finished video is blocked by our content review, or
• the task is cancelled or expires without producing a film.

You can confirm this in your own library: a failed job shows as failed, and the credits are back in your balance. This is the most common refund situation on this service and it is fully automated.

Money refunds

Unused packs, 7 days. If you bought a credit pack and have not spent any of its credits, email us within 7 days of the purchase and we will refund the full amount to the card or account you paid with.

Paid but never delivered. If a purchase did not credit your balance at all — a dropped webhook, a double charge, anything where you paid and received nothing — we refund it in full once we have confirmed it. Send us the date and the amount and we will find the transaction.

Processing time. Approved refunds are issued within 5 business days. Depending on your card issuer, the amount can then take a few more days to appear on your statement.

What we do not refund

• Credits already spent on a film that was delivered. You received what you paid for. We do not refund because a render did not match a taste or expectation — the credit cost of each model is shown before you submit, and you can preview the example wall first.
• Credits you chose not to use after the 7-day window. They do not expire, so nothing is lost; they are simply no longer refundable as cash.
• Purchases made in breach of our AI-Generated Content Usage Policy, including accounts terminated for it. This does not affect refunds you are legally entitled to.

Disputes and chargebacks

Please write to us first at jiusongvip@gmail.com — a refund request is usually settled the same day, while a bank dispute takes weeks and freezes the money on both sides. If you did file a dispute, we will respond to it with the order record, the delivery status, and this policy.

Contact

Refund requests: jiusongvip@gmail.com. Include your account email and the purchase date; the order number from your settings page helps but is not required.